Privacy Policy
Last Updated: January 2025
Introduction
12many.email ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our inbound email API service.
Information We Collect
We collect information that you provide directly to us when using our service:
- Account Information: Email address, name, and payment information when you create an account
- Email Content: Inbound emails sent to your @12many.email addresses, including sender information, subject lines, message content, and attachments
- Usage Data: Information about how you use our service, including API calls, webhook configurations, and service interactions
- Technical Data: IP addresses, browser type, device information, and access times
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our inbound email API service
- Parse and deliver emails to your configured webhooks
- Process transactions and send related information
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, and promotional offers (with your consent)
Data Storage and Security
We implement appropriate technical and organizational security measures to protect your information:
- All inbound emails are stored securely using encrypted cloud storage
- Data transmission is protected using industry-standard encryption protocols
- Access to email content is restricted to authorized personnel only
- We implement DKIM verification and spam filtering to protect against malicious content
Data Retention
We retain your email data for as long as necessary to provide our services and as required by law. You can request deletion of your data at any time by contacting us at support@12many.email.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Your Consent: When you direct us to share information with third parties
- Service Providers: With vendors and service providers who perform services on our behalf
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access and receive a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain processing of your data
- Request data portability
- Withdraw consent where processing is based on consent
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Third-Party Services
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
Children's Privacy
Our service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that your data receives an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: support@12many.email
Website: 12many.email