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Frequently Asked Questions
How quickly will I receive a response?
We aim to respond to all support inquiries within 24 hours during business days. For urgent technical issues, we prioritize responses.
What information should I include in my support request?
Please include your account email, a detailed description of the issue, any error messages you've encountered, and steps to reproduce the problem if applicable.
Do you offer phone support?
Currently, we provide support via email only. This allows us to provide detailed, documented assistance and ensures we can help you effectively.
Can I schedule a demo or consultation?
Yes! Use the "Book a Demo" button in the navigation to schedule a personalized demo of 12many.email with our team.
Where can I find technical documentation?
Our API documentation and integration guides are available in your account dashboard. If you need additional technical support, please reach out via email.